Frequently Asked Questions
Below are some frequently asked questions with answers.
Q: I presume if a practice has multiple sites, they can use the same video at each site?
A: Yes. Any videos can be streamed on multiple TV Channels. Each practice will have their own named and branded TV Channel created, and any of the existing video content can be used to stream on each channel.
Q: What type of video content do you already have in your TV system for my practice’s healthcare channel?
A: The healthacare topics already uploaded in the KINETIIKZ TV system are:
- Quit Smoking App
- Valproate for Women
- Valproate for Men
- COPD
- Pharmacy Cough or Cold
- NHS Digital Weight Management Programme
- Preparing your Medication with Pharmacy
- NHS Every Mind Matters
- Quit Smoking app promo
- NHS Digital Weight Management Programme
- Meet your NHS App
- How to Use the NHS App for Prescriptions
- Cervical Screening Information
- GetUBetter App
- NHS Diabetes Prevention Programme
- Bowel Cancer Symptoms – How to spot the warning signs
- General Practice Team – NHS
- The Coil – IUS IUD
- NHS Personalised Maternity Care
- NHS High Blood Pressure
- NHS Breast Screening Programme
- Right Care – First Time
There is more content that will be added over time.
Q: Also, if a practice wants to make changes throughout the year, is this possible and are there any additional charges for making changes?
A: Yes and No.
Answer for “Yes”….
If there is a need for a new video to be created that involves gathering information from say your local CVS (Community Voluntary Service) then the CVS may want to charge for localised content. Also, if there is a specific campaign video that needs to be created for a practice, i.e. if the video is made completely from “scratch” without any video content provided at all and the new video needs to be added to a channel, then there will be a charge. Usually, video content creation can easily start at around £500 plus for a 30 – 60 second video, but if I create an accessible campaign video of up to 90 seconds, I will only charge £300 to create a bespoke video for a practice.
Answer for “No”….
However, if it is an NHS related video about general health stuff, specific campaign information (eg flu, covid etc) and general stuff such as using the NHS App etc., or an already created video is provided by the practice about a specific campaign, (say for example – the video is already created from an affiliated local health service), the video content will be made accessible with voiceover/subtitles (if this is needed to be added) and there will be no charge at all to have that video uploaded into the channel.
So, if a practice has any existing videos already created, they will be made accessible and uploaded into the channel at no extra cost. Also, if you see any existing videos in say YouTube that you would like added to a channel, we can liaise, and I will ensure it is made accessible (subtitles, etc.) and upload it into any practice channel at no extra cost.
Q: We were going to have some staff photos as part of the presentations / videos. What format would that be in? Do we have to record this in some way to create the correct file format? Or could you use a PowerPoint, for example, and it would loop through that?
A: For the staff presentations video, as you are using staff photos, you could simply provide me with a Power point presentation document file with the staff picture and their pertinent information on the slides as you would like it to look/appear, and I will convert the presentation into a video with voiceover, subtitles and music.
Q: Will we have/need 2 client accounts if we need to upload content for each site? (This question was asked by 2 practices managed by same practice manager but split between 2 PCNs)
A: You can either have 2 client accounts for each site, or to make it simpler if you are managing both, you can have 1 client account named “My GP Practice”, and just specify what content goes into which channel (i.e. GP1 site, GP2 site). Entirely up to you. Let me know what you would prefer.
Q: You also say that it is a 12-month contract, do we need to give notice? Is it a rolling contract, or if we decide the day before the renewal is due we want to stop can we just cancel the payment?
A: You will be sent a reminder 2 months prior to subscription renewal date. If you decide to no longer continue, simply provide notice within the Client Account and your channel will be removed shortly after the 1-year term has ended.
This is not a rolling contract, and no client is tied into extended periods of time longer than required by the client.
Q: I note the date of the contract is still the 25th, but I assume that the 12 months will start from when we sign, or when we pay? I assume you will start work on this straight away so we can start getting things up?
Don’t worry about the date of the 25th at the top of the contract. The date submitted when the contract is signed is the date which will start the 1-year period. When you sign the contract, the date which you sign it will appear in the section “Agreed Start Date:”. Once you sign the contract, I will provide the link to the TV channel which is used to add to the TV browser where you bookmark the URL link for easy access for admin staff, etc. Payment should be made shortly after that.
Q: Also, do you have a sample video you could share or examples of some of the items you could include that I could show the practices?
A: Below you will find an example of a TV Channel. Click play and navigate to see the playlist and other display options such as volume, etc.